Part of what we do for our customers — and prospective customers — is keep an eye on solar market trends and market intelligence. We want to know where the value is in solar, and how to maximize that value for our customers. Often, that research reflects back upon us, and other companies that install solar in Ohio, showing us what customers think about, and look for, in a solar installer. So it is gratifying to see a survey like this, conducted by EnPhase and published in Renewable Energy World magazine.
When solar homeowners were asked, “Why did you select the installer you chose? (check all that apply,)” a huge 69% said that they chose their residential installer because they were the most trusted or highest rated installer, while just 56% of responders selected price. So price is certainly important, but trust and ratings are a much more common factor.
“It’s pretty clear that strengthening the trust of prospects and customers leads to solar sales and referrals, and reviews and other information found on the web are also important for acquiring and converting residential solar sales.” (Tor Valenza)
All of that said, it’s honest communication, follow-up and follow-through that win peoples’ trust. And maintaining focus. Each solar installation we do is the most important one we have ever done. That’s where our reputation comes from.
Tor Valenza a.k.a. “Solar Fred” is a solar marketing and communications consultant and the author of Solar Fred’s Guide to Solar Guerrilla Marketing. Sign up for the Solar Fred Marketing Newsletter, or contact him through UnThink Solar. You can also follow @SolarFred on Twitter.